Returns

30 Days

Return window from delivery date

24 Hours

Return request confirmation

3-5 Days

Processing after we receive your return

5-7 Days

Refund processed to original payment method

✅ Eligible for Return

• Items in original condition
• Unused and unworn products
• Original packaging included
• Tags and labels attached
• Within 30-day return window

❌ Not Eligible for Return

• Personalized or custom items
• Perishable goods
• Items damaged by misuse
• Products without original packaging
• Returns after 30-day window

Contact Us

Email us at returns@viyaanoverseas.com or call +91-XXX-XXX-XXXX with your order number.

Fill Form

Complete our online return form with order details and reason for return.

Package & Ship

Pack items securely and ship using our prepaid return label.

Full Refund

Get your money back to the original payment method within 5-7 business days.

Exchange

Swap for a different size, color, or similar product at no extra cost.

Store Credit

Receive store credit for future purchases with bonus 5% extra value.

Do I need to pay for return shipping?

No, we provide free return shipping for all eligible returns. We'll email you a prepaid return label once your return is approved.

How long does it take to process a refund?

Once we receive your return, we'll process it within 3-5 business days. Refunds are issued to your original payment method and typically take 5-7 business days to appear.

Can I exchange for a different product?

Yes, you can exchange for any product of equal or lesser value. If the new product costs more, you'll need to pay the difference.

What if I lost my receipt or order confirmation?

Don't worry! We can look up your order using your email address or phone number. Just contact our customer service team for assistance.

📧 Email Support

returns@viyaanoverseas.com

📞 Phone Support

+91-XXX-XXX-XXXX

⏰ Business Hours

Mon-Fri: 9 AM - 6 PM IST